Susan Hertz - Testimonials

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I enjoyed getting to know Susan and more than just a Realtor she became a friend.

Her professionalism was impressive. I could tell she genuinely was there to help us and not just to make money. She was very understanding when sometimes we'd change our minds on house features. She has had years of experience and knows the ups and downs of home searching. She knows the Durham NC area well. She never rushed me and I always felt comfortable sharing any thoughts about the homes we saw. The office is beautiful and very organized. Susan is completely competent in her computer skills and using today's up-to-date technology to help make the home searching efficient. She was very responsive in getting back to me quickly with answers to my questions by email or phone. I would not hesitate to recommend Susan Hertz as a Realtor in the Durham area. Susan very clearly explained the process of searching for and buying a home in NC. She was always flexible in her making room in her schedule to show me homes. She created a client connect site that would notify me by email when a new house that fit our criteria came up for sale. This was very state of the art and made the search so easy. She would take me to see the homes for sale and honestly and professionally advise me on the pros and cons of each house. She understood our needs and wants in a home and that reflected in the choices of homes she showed me. She became a great advocate for us in the search.

Happy Client

We are so glad that we found Susan, who helped us in buying our first home in Raleigh, NC.

We were pretty new to the area and to the whole process but with Susan's guidance, it all worked out so seamlessly and hassle free. She took out time and showed us different neighbourhoods and described pros and cons of each based on our requirements, which really helped us a lot. We loved working with her and would love to work with her again for all our real estate needs. We are also going to recommend her to all our friends who plan to buy/sell a home. She is the best in the marked.

manika07

Susan helped me find my home in Durham this year; she made the whole process much easier than I ever could have imagined.

I was especially impressed with her diplomatic skills in the seller/buyer transaction. Plus she knows this area better than anyone I've ever met. I highly recommend her as agent for either selling or buying, as she is a true pleasure to work with.

jlutz2010

Susan was FANTASTIC!

She even negotiated an extra $5,000 above what I was willing to accept. She provided excellent professionals for electrical, plumbing, cleaning and moving. At every turn Susan went above and beyond to handle my long distance sale. She even convinced the city to cover the cost of fixing a water meter after I had agreed to pay $700 to a plumber. She is a TRUE PROFESSIONAL in every meaning of the word!

al wooster

Susan very clearly explained the process of searching for and buying a home in NC.

She was always flexible in her making room in her schedule to show me homes. She created a client connect site that would notify me by email when a new house that fit our criteria came up for sale. This was very state of the art and made the search so easy. She would take me to see the homes for sale and honestly and professionally advise me on the pros and cons of each house. She understood our needs and wants in a home and that reflected in the choices of homes she showed me. She became a great advocate for us in the search. I enjoyed getting to know Susan and more than just a Realtor she became a friend. Her professionalism was impressive. I could tell she genuinely was there to help us and not just to make money. She was very understanding when sometimes we'd change our minds on house features. She has had years of experience and knows the ups and downs of home searching. She knows the Durham NC area well. She never rushed me and I always felt comfortable sharing any thoughts about the homes we saw. The office is beautiful and very organized. Susan is completely competent in her computer skills and using today's up-to-date technology to help make the home searching efficient. She was very responsive in getting back to me quickly with answers to my questions by email or phone. I would not hesitate to recommend Susan Hertz as a Realtor in the Durham area.

anonz1985

Susan is the best!

Very knowledgeable about the market, the process, and what to look for in a property. And customer-focused! Even though it took a while to find my new home, with the market, my specific requirements and some hurdles, she kept emphasizing that finding me the right place was her priority. She's also a wonderful person and a joy to work with!

leannorcutt

This was my second home purchase and of course Susan came to immediately!

She really helped to guide and thoroughly informed me of all the technicalities involved in buying a house. In this very competitive market, even if she was not available she made sure one of her coworkers was there to help. There were a lot of highs and lows during the process and Susan was there every step of the way!!

tonda27703

Susan Hertz was a great agent when I moved to NC helping me buy and sell my house.

But she did much more, she put her knowledge and experience to work and matched me to a great agent in Ohio. Her recommendation was a perfect match who helped me find a new home in one weekend.

lookingforwalter

This is the third home I've worked with Susan Hertz to buy and/or sell.

She is the consummate professional, knows the market, and is able to provide guidance on everything related to real estate. She's a pleasure to work with and I have and will continue to recommend her to friends who seek the 'best of the best'.

sruland

Susan was referred to me by a friend when I needed to sell my house in Durham NC, after moving to New Orleans.

I can't say enough great things about the experience. I had previously spoken to another broker, who had me convinced that I needed to invest money in upgrading certain parts of the house before putting it on the market -- a difficult thing to do from afar. in contrast, Susan was immediately positive about the house and its attributes, and suggested putting the house on the market immediately - as is- to take advantage of a limited market. So I took her advice, and had 6 offers in one day and ended up selling the house for $30K over the listing price. After the negative experience I had with the first broker, working with Susan was a breeze. I was able to sell the house without coming back to Durham at all!! She communicated well and was an absolute DREAM to work with. I can't say enough good things about her!!!!

Wendy H.

Susan was phenomenal!

Our family had a very large farm property to sell in Orange Co, that had been in the family for many decades. Susan held our collective hand (we needed it!), and guided us through all the ups and downs. It was a complicated sale with many surprise issues along the way. But, Susan persevered. She was willing to delve into details that other agents just wouldn't have. And in the end, we got a tremendous price and even closed on schedule! It just wouldn't have happened without Susan. I wouldn't dream of using anyone else for my next real estate sale.

Zillow Review

We couldn’t be happier.

Susan is a phenomenal combination of knowledgeable, dependable, hard worker, great listener, resourceful and effective. We couldn’t have had a better experience or outcome. Susan helped us find our dream home and then sell our former house. We were looking in a highly desirable area and Susan managed/negotiated everything perfectly then she sold our old house in the first week it was listed!

Happy Client

I was a mortgage loan officer for 30 years in Durham and was able to see close up what a fantastic job Susan Hertz did for her clients, time after time.

So, when my husband and I decided to sell our house, it was easy to decide to use her as our listing agent. She is extremely knowledgeable about all aspects and concerned, always, about the best interests of her clients. She is calm and thoughtful. I knew we were getting the very best advice on every aspect and at every turn. Our house sold very quickly for an excellent price and the deal went very smoothly. We were both so grateful to be working with Susan. I highly recommend her to anyone wanting to sell or buy a home in the Triangle area.

Lucy H.

Susan is an exceptional real estate professional.

After months of searching and not finding anything in my modest price range, Susan found a perfect home for me - a well-built home in a great neighborhood that was affordable. Susan also provided great recommendations for reputable local home service providers. Susan provided helpful and critical recommendations throughout the buying process and her negotiation skills are second to none. Susan is also a really wonderful person and it was always a pleasure to work with her. She is very professional and is there for the buyer or seller every step of the way. I give Susan my very highest recommendation.

elizabetsbarber

We were relocating south from the northeast and looking to buy a single family home.

I gave her a wish list and she found us 98% of what was on our list. We communicated by phone and computer and it only took us 2 visit to find the house we ended up buying. Susan is one of the very best Realtors I have every met and I have met quiet a few in my life. We initially had an extended talk over the phone. I explained where we wanted to look and what type of houses we were willing to look at. I further gave her a list of must haves such as: Location, finding a ranch home or having a first floor master, no HOA's (so no housing developments), property size, updated home ie., kitchens and baths. Susan listened to everything we told her and stayed the course - there were some homes that I found on line while up north that I would call her about and she would go check them out personally and let me know her opinion based on our criteria. She actually saved us a few trips because some of the houses were not the size we needed (which can be hard to determine sometimes based on pictures and measurements) even thought we were downsizing. On our very first trip down she actually gave us a quick tour of the surrounding area pointing out some very keys points of interest which we found very helpful and make our upcoming transition to a new location a lot less daunting. When we finally found a house she also made all the necessary contacts and arrangements for inspections to be done based on our availability to come down and the timeframe necessary to get it complete. All the inspectors were independent contractors and were very thorough, competent and professional. Susan was there through the entire process, every step of the way. She is amazing and would highly recommend her to anyone looking for real estate - she will truly make is a great experience.

Happy Client

Susan is an amazing real estate agent.

We were unfamiliar with the area, and she took a great deal of time to show us various neighborhoods and areas of town. When we finally settled on a house, she was extremely thorough and was most definitely an advocate for us during the negotiation process. We would absolutely use Susan again for our real estate needs in the future!

Happy Client

Susan is the best of the best when it comes to residential real estate brokerage.

Her many years of experience and knowledge of our market in the triangle makes her an expert. Our last home sold in 36 hours and for full price.

Happy Client

I can't say enough about my experience with Susan.

She is an exceptional realtor with decades of experience. She is a wise counselor who wants to see you in the house you desire. She is a skilled negotiator and loyal advocate who conducts herself ethically and in the best of her clients. Susan is a wonderful realtor and a lovely person. You won't regret working with her!

rivershousehold

Susan worked miracles on the sale of our Mother’s home.

We had multiple offers within 24 hours. Her professionalism, real estate knowledge and calm and soothing manner helped guide us through a timely and successful FHA closing. I was a real estate broker for many years and can attest to the fact that Susan is one of the best in the industry!

conniefitz5

Susan is insanely good at what she does.

She has so much experience in the field that she knows the housing market of the triangle (and beyond) for the last 30+ years. On top of that she is a super sweet person that is delightful to work with. We were able to get the first house we put an offer on in a hot market because of her. When it comes to buying houses she doesn't mess around and fights for her buyers in every regard. She even called our mortgage consultant and advocated for us to owe less at closing. She knew the financial rules better than he did. If you want a knowledgable, reliable, and wonderful broker, Susan is the one.

hollysageo

We are so grateful for the experience we had working with Susan Hertz for the purchase of our first home.

Her years of experience in real estate, knowledge, professionalism, responsiveness, and love for what she does helped us so much through this new and stressful process. We truly felt her desire to help us find the perfect place for our family. We can't say enough about all the hard work she put in to helping us find a home and then after going under contract she was active in helping us get everything done that we needed in order to ensure a successful closing. We highly recommend her to anyone buying or selling a home!

Bought a Single Family home in 2019 in Grande Park

Susan is extremely professional, thorough, and considerate in everything she does.

She truly cares about her clients and makes their priorities her priorities. She is quick to respond to any concern you may have. I would very highly recommend Susan!

rdczar

Susan is nothing short of fabulous!

She sold my first home many years ago and recently sold my second. What I love about Susan is that she genuinely loves what she does and is energized by helping her clients meet their needs. Susan walked me through every step of the process, offering her expert knowledge, while listening to my needs and advocating for my interests. I highly recommend Susan Hertz for your next real estate transaction!

zuser20170114125946228

Susan was great.

She recommended local resources for home inspection, pest etc. She also checked out on multiple properties if I could add a screen porch by code. She helped me with my two offers and pointed out the pros and cons of each property. She also took my sister and brother in law on house hunting trips to assist with my search as I was in Massachusetts. I would highly recommend Susan. Post buying the property she provided names of handymen, plumbers etc that either she had used or other customers had. I used 3 of them and they were all great.

Jenette Simpson

Susan helped me to purchase two homes and to sell two homes over the years and she is a great agent in every way.

Susan is knowledgeable and thorough and absolutely dependable. She is a nice person and a smart negotiator. You can count on her to give you the best advice and to look out for your interests. Susan is very good at preparing houses to sell and at marketing them most effectively, especially important qualities in today's real estate market.

Buyer

Susan is the consummate professional.

She is knowledgeable in regard to all aspects of real estate marketing and sales and was very responsive to my inquiries, immediately handing any issues that arose. I trusted her judgement in every way and would highly recommend her. I have both bought and sold a house through her over the years and found her to not only be a great agent but a wonderful person!

Julie H.

I contacted Susan after seeing her reviews on Angie’s List.

She was immediately responsive. Susan showed me multiple properties on several consecutive Saturdays and also agreed to schedule a few additional showings on Sundays as well. She worked with my work schedule which precluded much ability to see homes in the evening. I was under a very tight deadline, fearing the very real possibility of having the lease I held at the time renewed automatically for another full year, absent my being able to give my property management company 2 months’ notice. Through the whole experience, I felt that Susan “had my back” and was really trying to find me a house. She also demonstrated significant patience as I struggled with the challenges present in this fairly tight housing market, balancing my expectations, needs, preferences, and the limits of my budget. Susan also went out of her way to provide excellent service in other ways, insisting that some tasks were part of her job. She offered to meet the flooring installer for measurements, and a second estimate for other repairs, when I had scheduling conflicts. Susan and I had a few late night phone conversations around the offer, the contract, and the closing procedures. She intervened with my mortgage broker on a number of occasions, and even following closing, was attentive in looking out for my interests. Susan is a lovely person, very client-oriented, and highly knowledgeable. I am very glad I asked her to serve as my agent and I highly recommend her.

Happy Client

We have worked with Susan to purchase and sell several homes in the Durham/Chapel Hill area since 1997.

Every time we have a real estate need, she is our first call. Although she is very busy with multiple clients, she always makes you feel like you're her first priority. I highly recommend her to all of my friends!

stjackson

The sale of our house went wonderfully.

We had done a few things to spruce up the outside of the house, but nothing to fix up the inside. Due to the hot market, Susan suggested we try to sell it as was inside, asking somewhat less than we would have if all the work had been done. We had three offers within 30 hours of the house being put on the market, two of which were more than our asking price.

walshj8

Susan was a great choice for a realtor.

I started looking for my first home in October 2020. She was always quick to set up appointments for showings and accommodate my schedule. Once I ended up going in to the lengthy process of buying a new construction home, she continued to support me, attend my appointments with the builder, and take the lead when issues arose throughout the process. I would highly recommend her! 

Jessica Beattie

Susan was great!

She guided us through renovations and the successful sale of our home. Responsive, experienced, and easy to communicate with. She was helpful every step of the way and calmed any fears and stresses; really appreciated her expertise!

suzelliott11

Susan found a great agent who helped us sell a condo in our former city.

We had worked with a few agents there over the years, but no one we were thrilled with -- so needed help. Susan's method is to get an understanding of your needs, then call realtors in the area and ask around until she gets a recommendation of someone who is a really good match. She contacts that agent, feels them out, then passes on contact information. It worked! We never met the other realtor in person, but talked and emailed with her many times -- she was a great find -- and sold our condo in a week! Susan also helped us buy a house. I LOVED working with her. She knew her way around buying a brand new house, how to work with the developer, the importance of getting it inspected, and more. She also pointed us to an amazing loan officer. I would work with Susan again in an instant.

elizabeth t chang

Susan Hertz is by far the best Real Estate professional I have worked with.

She has an amazing eye for detail, knows the Raleigh, Durham, Chapel Hill and surrounding areas extremely well. I worked with her through the process of purchasing two homes. Her advice and knowledge is spot on. She was clearly working in our best interest and not to make a commission on a bad deal. We would not be in our beautiful home without the sage counsel of Susan. She worked with us and for us. I would highly recommend Susan Hertz to anyone buying or selling real estate.

Happy Client

It went wonderfully.

We had done a few things to spruce up the outside of the house, but nothing to fix up the inside. Due to the hot market, Susan suggested we try to sell it as was inside, asking somewhat less than we would have if all the work had been done. We had three offers within 30 hours of the house being put on the market, two of which were more than our asking price.

Happy Client

Working with Susan Hertz was a true pleasure.

As first-time home sellers, we had a lot of questions about the process and anxieties about selling our house in the current market. Susan was pleasant, patient, knowledgeable, and definitely on our side through the whole process. She made selling our house look like a “piece of cake”, but in reality she was going the extra mile for us. We cannot say enough positive remarks about her abilities and decorum. She was always straightforward and generous with her advice, but never pushed us too hard in any certain direction. Susan always made sure we were fully informed and on board before taking any actions on our behalf. Our house sold at the price we wanted within three months, which, given the housing climate, amazed everyone we knew! We highly recommend Susan!

Happy Client

Susan Hertz has extraordinary knowledge of home construction and the real estate market to help buyers make wise decisions.

She also has excellent customer service skills. I strongly recommend her services!

Katie S.

This is the second time I've used Susan as both Listing and Buyer's Agent.

Everything went very smoothly both times and I couldn't be more pleased with her as a realtor. She probably showed me about 30-40 residences in late 2017-early 2018 and never seemed to lose her patience or tire easily. She also has a wealth of knowledge and resources at her fingertips. Susan walked me through the process of buying and selling again (as I didn't remember much from 12 years prior) and answered all my questions thoroughly. She definitely goes above and beyond and I would highly recommend her to anyone looking to buy or sell property. Although I don't plan to move again, know that if I do I will never use another broker as long as Susan is available.

Beth C.

Susan was an invaluable asset who came highly recommended, to our family when my father had a stroke and we had to sell his home rather quickly.

Not only did she help usher us through a difficult situation, her 30 years of experience proved useful at every turn. She created a feeding frenzy and we had 16 showings in 2 days with 10 offers and we got well above our asking price, even though we listed below. Her understanding of our family's needs during this difficult time was truly remarkable seeing as I was pregnant, and taking care of my father, and we had to do everything remotely from South Carolina while she sold Dad's house in NC. She also navigated the tricky situation of having renters in a current lease while selling our property. I cannot recommend her highly enough!

sarahkumacdonald

Susan was incredible throughout our experience!

We were new to Durham's aggressive marketplace, but Susan shepherded us through it all without a scratch. She went through a marathon with us during a time when COVID-19 curtailed in person showings--she booked dozens of in-person appointments and met us at the door each time with a chipper attitude and plenty of frank advice. And when we'd decided on our house, she was a fierce advocate and always made us feel like we had someone taking care of us. We hope everyone buying a house has someone like Susan in their corner!

abram w smith

Over the last 20 years my husband I have bought and sold 2 houses with Susan's help and we are currently living in the third house we bought with her help.

If I ever decide to move again, my first call will be to Susan. There's no need to call anyone else. Susan is knowledgeable, attentive, and professional. I've learned over the years that no real estate deal is ever smooth. You know you have a great agent when she can successfully represent your interests and ultimately close the deal. Susan is a deal closer!

rcjackson2

Susan is an amazing real estate agent.

We were unfamiliar with the area, and she took a great deal of time to show us various neighborhoods and areas of town. When we finally settled on a house, she was extremely thorough and was most definitely an advocate for us during the negotiation process. We would absolutely use Susan again for our real estate needs in the future!

kellydellarocca

Susan helped my buy my first house in 2000.

I could not have asked for a better buyer's agent! I never felt rushed to purchase a house and felt that the choice I made was as important to her as it was so me! When I did find a house I loved, she jumped right on it because it was a definitely seller's market at the time. In 2011 when it came time to sell that house (which I loved) and buy a new one, I wouldn't have dreamed of using a different agent. Susan is the best! She is extremely knowledgeable about everything involved in the buying and selling process, honest, and, on top of that, she is a very nice person!

Kathleen

Excellent!

Susan was personable, professional and very informative. Her guidance and opinion were invaluable. I was amazed at her speedy dedication to my search. I even found my home on our first day out looking! Have highly recommended her since.

Happy Client

She helped us with a special needs purchase.

She was able to tailor our specific needs to what was on the current housing market. She did a terrific job!

Happy Client

I strongly recommend Susan as a realtor based on my experiences working with her to sell a rental house that I owned.

This was a complex transaction with repairs required, multiple owners of the house, and limited data on pricing. Susan’s expertise and help made this process run extremely efficiently with an outstanding outcome. Susan has great knowledge of the geographical areas that she covers and has extremely helpful advice on vendors that may be needed to address repairs. She is a skilled negotiator and is well versed in all of the intricate details of the residential real estate business. She was incredibly responsive, returning emails and phone calls promptly and was always available.

MichaelLutz42

Susan was recommended to us by employer to assist with finding a home when relocating from FL to NC.

In all our interactions she was personable, professional, and very helpful. Easy to talk to while driving around the triangle (even when we had our 3 kids), and knew some good places to grab lunch! Made sure we were weighing all factors (especially resale consideration) in our purchase decision - which was very helpful as we didn't know the area all that well. Finally, she went above and beyond in helping to schedule estimates for fencing during the home inspection so we could time fence installation with our occupation.

szgeorge

Susan is wonderful.

Not only did she do everything one would expect from a highly qualified real estate agent, but she went above and beyond in many ways. We were in the hospital for the birth of our second child in the middle of our home purchase, and Susan took care of so many details so we could focus on family - she recommended, contacted, and coordinated the service providers for the entire inspection and purchase process, ranging from septic and well testing to lenders and lawyers. Prior to the purchase, Susan really took the time to get to know us so she could best meet our needs. She has a long history and thorough knowledge of the real estate market in the triangle area, and she showed us a range of properties and provided details on builders, construction quality, etc. to help us make the best decision. She is friendly and fun to work with, responsive, and professional. We really came to trust her and always had the sense that she was giving us honest advice through our home search and eventual bidding process. We are very happy in our home, but if we ever decide to relocate within the area, Susan will be the first person we contact.

Happy Client

We needed to sell a home in Durham at the end of March when co-vid 19 was in full swing and everyone was under a stay at home order.

Susan arranged for a video tour of our home which led to a sale in just a few weeks. Her professionalism and calm demeanor during this trying time was much appreciated.

fruthlaurie

Susan Hertz was recommended to us by a dear friend and we are very glad that we reached out to her.

She helped us through the whole process of buying our first house. She is an extraordinary real estate agent and a gentle and friendly person. She helped us with inspections, repairs and provided advice on issues including permits, taxes and other specific questions for our case. When she didn't know the answer she surely knew where to ask. She knows well the zone, and she is a hard-working and responsive professional. Susan was always responded quickly to our queries through email and phone. She also reminded us of all deadlines and obligations from the contract. I would highly recommend Susan.

RosaCastro4

Very professional and very concerned that I get the house that was right for me.

As a first time buyer, through an agent, Susan was incredibly patient and extremely helpful in making sure I understood all the details. Her attention to detail and honesty about not so obvious problems with houses was extremely sincere. I always felt she was looking out for my best interest.

Happy Client

Susan was the best!

I wanted to buy my forever retirement home in Durham but was living 3 hours away. Susan knows the market here and lined up properties that met my specific requirements to optimize my trips to the area. It only took 2 trips and she found the perfect property. Not only that, but Susan went the extra mile to detangle unusual legal issues prior to closing - contacting an absent neighbor about a fence encroachment on the property and resolving a title issue that had to be researched back over 20 years to close. Susan also has great contacts for surveys and other work related to closing and homeownership! Her ethics are beyond reproach and you can count on her for advice and to do what is best for her clients. I have bought and sold several homes over my lifetime and Susan is definitely the best and most helpful realtor I've ever worked with and she will be my friend forever.

mcmooney27

I strongly recommend Susan as a realtor based on my experiences working with her to sell a rental house that I owned.

This was a complex transaction with repairs required, multiple owners of the house, and limited data on pricing. Susan?s expertise and help made this process run extremely efficiently with an outstanding outcome. Susan has great knowledge of the geographical areas that she covers and has extremely helpful advice on vendors that may be needed to address repairs. She is a skilled negotiator and is well versed in all of the intricate details of the residential real estate business. She was incredibly responsive, returning emails and phone calls promptly and was always available.

Happy Client

I could not have asked for a more competent, knowledgeable real estate agent.

I had worked with Susan before, and had the same experience with her thoroughness and extremely helpful ways. She has the expertise and experience that makes the process so much less stressful than it could be. I would highly recommend her to any potential home buyer.

rshushaker

Susan Hertz served as my real estate agent for the second time.

She gave me great advice as I began preparing to list my house and was with me every step of the way. Susan offered her knowledge and expertise, while listening to me and my needs as the seller. She advocated for my best interests throughout the process. My home sold very quickly and all went smoothly. I highly recommend Susan Hertz!

Happy Client

We were referred to Susan by a friend and feel very fortunate to have had her help us as both a buyer’s and a seller’s agent.

She stood by us with advice and support as we made offers on a one-of-a-kind home in a stressful (at least for me) multiple offer situation. In addition, it had been many years since our last home purchase and much about the process has changed. Susan patiently guided us through all the steps and took care of contacting, at our request, all the professionals we needed to complete the purchase (inspector, surveyor and the like). We hadn’t planned on buying a house at all, but then it happened, so it was all hands on deck to get our old house ready to sell. Susan advised us on updates we could make, in the limited time we had, to get the highest price for our home. When we discovered a small gutter repair was necessary, she worked tirelessly to find someone who would take on such a small and tricky job. We’d never have been able to find someone on our own. She knows who to call in a pinch—I still call her when I need a referral. We followed all her advice, even when it was hard to take—really, we need to have the house staged? She was right at every turn, and we recouped our costs many times over. In the end, we received ten offers in two days, ultimately selling our home for more than $60,000 over asking price. Susan is a delight to work with. I can’t recommend her highly enough.

Heather Congdon

Susan was recommended to us by employer to assist with finding a home when relocating from FL to NC.

In all our interactions she was personable, professional, and very helpful. Easy to talk to while driving around the triangle (even when we had our 3 kids), and knew some good places to grab lunch! Made sure we were weighing all factors (especially resale consideration) in our purchase decision - which was very helpful as we didn't know the area all that well. Finally, she went above and beyond in helping to schedule estimates for fencing during the home inspection so we could time fence installation with our occupation.

Happy Client

We were committed to finding the perfect house and initially resigned ourselves to the possibility that it may take a few years.

But with Susan's help, we accomplished everything within a few months. Even with our very specific criteria for the home and neighborhood we wanted, Susan was able to help us find a great property that checked off all the boxes, then she guided us through the offer and contract process. There were the expected complexities along the way, but Susan is so knowledgeable and she helped us hurdle every obstacle. Once our offer was accepted on the new house, Susan was fantastic at helping us sell the old one. She assisted with all the preparations and once we put the house up for sale, we had two offers within five days, one of which we accepted. What a relief to have things happen so smoothly. Susan expertly helped with all the details involved with both transactions, from interpreting real estate requirements in the contractual arrangements to recommending excellent services, like home inspectors. She was a great listener and communicator...we always knew what was going on...and she also is a skilled negotiator. Something that Susan shared with us definitely came true. She said that she enjoys her work because it gives her the chance to help connect good people and property with each other and help it come to a happy conclusion. This was definitely the case for us with both homes. Susan was the consummate professional, always avaliable to us, and rock solid reliable. We absolutely could not have done it without Susan's help. We highly recommend her services to anyone who wants to sell their home or find a great one in Durham.

Happy Client

We highly recommend Susan.

She is very responsive and extremely patient. She supported us in finding just the right home and location after several months of a broad search. And... she helped to make the process enjoyable. - Paula and Robert

padolphin

We were new home buyers looking for a very particular feel for a home and tried several realtors before finding Susan, who we found out about through a recommendation from others in a neighborhood we were interested in.

As a resident of Durham, she understood many of the Durham neighborhoods we were looking into and the dynamics of each and how they are changing. Susan was exceptional at listening to what we liked and disliked about homes and we felt very early on that she understood what we were looking for, but it was just a matter of finding the right one. When it came to finding the right one she was very patient with us, touring many houses and going to some listings very shortly after they were posted. Throughout the process Susan was quick to respond to emails and happy to answer the many questions we had as new buyers. When it came to the final leg of the project Susan's expertise and professionalism were invaluable. She was excellent at understanding our highly emotional end of the process and guiding us through the whole thing. The due diligence period was very complicated with our house and she had some great resources for making sure we weren't surprised by anything after closing. She helped make sure all our concerns with the home were addressed appropriately. Overall we are so glad we were picky about our realtor. Susan was invaluable to us throughout the process and I would recommend her to anyone, especially those looking for homes in Durham.

user3268009

Susan is a professional, through and through, with the highest level of integrity.

She is smart, personable, experienced, practical and accessible, and is willing to go the extra mile when needed. I recommend her unconditionally!

harriethopkins

Wow.

Susan Hertz is an extraordinary real estate agent. I've worked with 4 other real estate agents over the years and I'm picky -- and I would choose Susan again in an instant. Susan is knowledgeable, hard-working, flexible, professional, friendly, down-to-earth, resourceful, realistic, and an outstanding problem solver. She is also incredibly persistent. We had a problem with lots of mold in the crawl space of our brand new home, and she worked on resolving the problem longer than I would have -- and I am one tenacious chic. She first worked with the builder's representative, then -- when we didn't get a satisfactory response from them -- she went up the chain and up the chain and up the chain. For weeks she worked on getting the answers we needed (where did this mold come from? how are you going to keep it away?). I gave up, frankly. There was no other inventory in our price range in the neighborhood we wanted, or she and I would have both walked away from that deal. (We never did get satisfactory response, by the way -- the builder is Lennar.) If there's one person in the world fighting for me (outside of my family), it's Susan Hertz. We also had to sell a condo in another state. Susan found a realtor for me there by calling around until she heard the same name twice. That real estate agent was also very good at her job. My sister recommended Susan to me -- she bought and sold three houses with her. At one point in the crazy process, I texted my sister have I told you how much I love Susan Hertz? . She wasn't surprised.

Happy Client

I was a mortgage loan officer for 30 years in Durham and was able to see close up what a fantastic job she did for her clients, time after time.

So, when my husband and I decided to sell our house, it was easy to decide to use Susan Hertz as our listing agent. She is extremely knowledgeable about all aspects and concerned, always, about the best interests of her clients. She is calm and thoughtful. I knew we were getting the very best advice on every aspect and at every turn. Our house sold very quickly for an excellent price and the deal went very smoothly. We were both so grateful to be working with Susan. I highly recommend her to anyone wanting to sell or buy a home in the Triangle area.

lucy817

Susan was the best!

I had specific desires for my new home which really narrowed the available options, but she found the perfect property for my new forever retirement home! Not only that, but Susan went the extra mile to detangle unusual legal issues prior to closing - contacting an absent neighbor about a fence encroachment on the property and resolving a title issue that had to be researched back over 20 years to close. Susan also has great contacts for surveys and other work related to closing and homeownership! Her ethics are beyond reproach and you can count on her for advice and to do what is best for her clients.

Happy Client

Susan has worked with us on 2 house sales and 2 purchases, and I have happily recommended her to friends and family.

She’s a terrific and thorough realtor - there’s no one better!

Sue J.

Being an out of state seller, I needed a knowledgeable, reliable, personable and skilled realtor as I wasn’t around.

Susan fit the bill. I am very glad that I chose her as she made the process of selling a house for someone living out of state very easy and stress free. In addition the people she recommended for taking care of my house (removing my furniture, staging, cleaning, …) prior to putting it on the market were also great professionals. She will be the first and only realtor I will call if/when I go back to the triangle area. I strongly recommend her services.

Elie Tabet

Having bought six houses and sold three houses, I've seen both what Susan does and how other agents work and I just feel so lucky that I know Susan.

She is a great overall agent and an especially great buyer's agent. She saved us from a real mess when she noticed a pipe cover in the back yard and wondered if there might be a water line. It turned out to be a water main and the house wouldn't have been insurable: the people who put an offer that weekend were taken to court to get their earnest money when they backed out. Susan pays attention to EVERYTHING and she gets to know what you like and what you're looking for and she works really hard to make sure you're happy. I enjoy looking at houses with her, talking through details with her, and knowing she has my back. I just love her.

leslief119

Susan was referred to me by a friend when I needed to sell by house in Durham NC, after moving to New Orleans.

I can't say enough great things about the experience. I had previously spoken to another broker, who had me convinced that I needed to invest money in upgrading certain parts of the house before putting it on the market -- a difficult thing to do from afar. in contrast, Susan was immediately positive about the house and its attributes, and suggested putting the house on the market immediately - as is- to take advantage of a limited market. So I took her advice, and had 6 offers in one day and ended up selling the house for $30K over the listing price. After the negative experience I had with the first broker, working with Susan was a breeze. I was able to sell the house without coming back to Durham at all!! She communicated well and was an absolutely DREAM to work with. I can't say enough good things about her!!!!

wendyllis

I am a real estate investor and come from a real estate family, and I've known and worked with numerous real estate agents over the years.

I've employed Susan's services three times now, and, simply, Susan is the best. She is exceptionally smart and knowledgeable, and she goes about her work efficiently and professionally--and she gets the job done! She makes it very easy for her clients. And she is a very good person who is a real pleasure to work with. A good example of Susan's work is the house on Lucknam Lane in Durham that I sold last year. Being built in 1995, Susan felt that in the difficult real estate market we needed every advantage we could get--the house across the street had already been on the market for almost a year--and she suggested that I hire a particular stager to stage the house and assess it for possible renovations. That stager turned out to be excellent, and between her and Susan certain renovations were suggested, which were carried out by an excellent contractor, after which the house was staged and put on the market. In such a difficult market the pricing of the house was critical, as well as proper advertising and open houses, and Susan worked hard and did alot of research so get all of these things just right. She is a master of the kind of strategizing that is necessary to sell a house in a difficult market. In the end, we had a contract on the house within a few weeks, and it was sold shortly thereafter for a good price. The house across the street is still on the market almost a year later. I've had similarly excellent and pleasant experiences with Susan on the buyer's side, a house and a condominium here in Durham.

Happy Client

After a poor experience with my first realtor, I was given a recommendation to connect with Susan - and I’m so glad I did.

She was wonderful to work with. As a first time homebuyer, she was patient, explained everything, and walked me through each step. Whenever things became difficult she stepped up to advocate for me, and always knew which resources to turn to in the community for expert opinion. She is well connected, knowledgeable, persistent, and made the whole process surprisingly easy for me - and now I have my dream first house!

skokosa7

Having bought six houses and sold three houses, I've seen both what Susan does and how other agents work and I just feel so lucky that I know Susan.

She is a great overall agent and an especially great buyer's agent. She saved us from a real mess when she noticed a pipe cover in the back yard and wondered if there might be a water line. It turned out to be a water main and the house wouldn't have been insured: the people who put an offer were taken to court to get their earnest money. Susan pays attention to EVERYTHING and she gets to know what you like and what you're looking for and she works really hard to make sure you're happy. I enjoy looking at houses with her, talking through details with her, and knowing she has my back. I just love her. Susan is my real estate agent and has been for 17 years. She's helped me buy six houses and she found our first house for us. I bought one house for $20,000, a foreclosure, and she worked as professionally (and with Susan that means an extraordinary attention to detail and process) on that purchase as on any of the others.

Happy Client

We were incredibly lucky that a friend recommended Susan to help us find our first house in Durham.

She listened to what we wanted so carefully that, after looking at numerous houses, we settled on the first one she showed us. She knows her stuff and smoothed the way through the negotiating process and the various inspections. She steered us toward the right bank for the best mortgage deal. We thought buying a house would be stressful, but with Susan as our realtor, the experience was a relative breeze. Very highly recommended!

dmwojdyla

Susan Hertz has been acting as a buyer's agent for me.

When we visit a house, she points out details (positive and negative) that I might have missed. She can explain the finer points of various heating/air conditioning systems, as well as other expensive items. She is very responsive when I contact her to show me a house. I have not yet purchased a house, so I cannot comment yet on her negotiation skills.

zuser20140403180023819

My husband and I were inexperienced at real estate sales.

We needed our home to sell quickly and could not afford taking a price hit. Susan expertly guided us through the process, recommending good helpers and patiently explaining complicated legal and financial steps. She wrapped up the deal for us while we were busy working on our new house. She has our full trust and confidence, and we have already recommended her to friends.

cbphall Duke Forest, Durham

Susan was knowledgeable, kind, readliy available, and an absolute pleasure to work with in the selling of my home.

She took the time to walk me through the process at every step as a first-time seller, and made me feel comfortable with what could have been a highly stressful process.

cllapaire

1st time home buyer spoon-fed entire process and grateful for it.

Susan Hertz gets it done. Calm, professional, detail oriented, expert knowledge, advocate, a really nice human being. Confidence inspiring. You want Susan in your corner.

adampfaber

Susan helped me to purchase two homes and to sell two homes over the years and she is a great agent in every way.

Susan is knowledgeable and thorough and absolutely dependable. She is a nice person and a smart negotiator. You can count on her to give you the best advice and to look out for your interests. Susan is very good at preparing houses to sell and at marketing them most effectively, especially important qualities in today's real estate market.

Happy Client

Wow.

Susan Hertz is an extraordinary real estate agent. I've worked with 4 other real estate agents over the years and I'm picky -- and I would choose Susan again in an instant. Susan helped us identify a house and stayed with us every step of the way, recommending an excellent inspector, mortgage banker, and other subcontractors. She also educated us about the process in North Carolina and what was reasonable to expect. Susan is knowledgeable, hard-working, flexible, professional, friendly, down-to-earth, resourceful, realistic, and an outstanding problem solver. She is also incredibly persistent. We had a problem with lots of mold in the crawl space of our brand new home, and she worked on resolving the problem longer than I would have -- and I am one tenacious chic. She first worked with the builder's representative, then -- when we didn't get a satisfactory response from them -- she went up the chain and up the chain and up the chain. For weeks she worked on getting the answers we needed (where did this mold come from? how are you going to keep it away?). I gave up, frankly. There was no other inventory in our price range in the neighborhood we wanted, or she and I would have both walked away from that deal. (We never did get satisfactory response, by the way -- the builder is Lennar.) If there's one person in the world I want fighting for me (outside of my family), it's Susan Hertz. My sister recommended Susan to me -- she bought and sold three houses with her. At one point in the crazy process, I texted my sister have I told you how much I love Susan Hertz? . She wasn't surprised.

beth chang6

Before selling my house, the market was not in a good place, so both Susan and I agreed to hold off for a while.

I couldn't have been more pleased with her patience and willingness to work with me again, after the wait. I can not elaborate more than all of her previous glowing reviews, as they state all the obvious. I only wish that I had her as my agent when purchasing a home, but am very grateful for her in helping me sell. I will most definitely have her as my agent when purchasing or selling again. Thank you, Susan!

rshushaker

Susan made buying my first house a genuine pleasure.

She listened to what I wanted in a house and neighborhood and knew exactly what to show me (and what NOT to show me!). She knows Durham like the back of her hand and she knows housing even better. Susan was able to point to potential issues with houses and made sure the inspector addressed everything thoroughly. I'm still in love with the house I bought! And if I ever want to sell it and by another, I will be going back to Susan!

kpringle1

Susan is the consummate professional.

She is knowledgeable in regard to all aspects of real estate marketing and sales and was very responsive to my inquiries, immediately handing any issues that arose. I trusted her judgement in every way and would highly recommend her. I have both bought and sold a house through her over the years and found her to not only be a great agent but a wonderful person!

Happy Client

Susan is an incredibly knowledgeable, dedicated, and trustworthy professional.

Years after moving out of North Carolina, I retained ownership of a townhouse in Durham. When I decided it was finally time to sell the house, I was living in Singapore. Since it would have been impractical to come back to Durham, I needed to find a real estate agent that I could trust to handle pretty much all the odds and ends of selling a property. Susan was the perfect person for the job. She helped me form a plan to clear out, renovate, and sell my home in the shortest time possible. She put me in touch with an affordable contractor who did quality work, as well as a decorator who put together some attractive staging to entice prospective buyers. On the first day my house hit the market, I got an offer to purchase! The plan to sell was well designed and well-executed from the start, all thanks to Susan. She was very responsive to my requests for competing quotes from contractors, and she was quite extremely reliable when it came to ensuring that the contractors finished the repair work on time. I didn't hesitate to entrust Susan with Power of Attorney so she could sign the closing documents on my behalf. I could rest easy knowing that Susan was protecting my interests half a world away!

Happy Client

Susan was the best!

I wanted to buy my forever retirement home in Durham but was living 3 hours away. Susan knows the market here and lined up properties that met my specific requirements to optimize my trips to the area. It only took 2 trips and she found the perfect property. Not only that, but Susan went the extra mile to detangle unusual legal issues prior to closing - contacting an absent neighbor about a fence encroachment on the property and resolving a title issue that had to be researched back over 20 years to close. Susan also has great contacts for surveys and other work related to closing and homeownership! Her ethics are beyond reproach and you can count on her for advice and to do what is best for her clients. I have bought and sold several homes over my lifetime and Susan is definitely the best and most helpful realtor I've ever worked with and she will be my friend forever.

Chris M.

Susan helped me list and sell a home, and then later, purchase, list, and sell another home.

In all aspects of these transactions, I cannot praise her expertise and knowledge in all fields of real estate enough. She always handles any concerns with calm and positivity. Clearly, she is passionate about her career and brings complete satisfaction with the final outcome for all parties involved. If I am in the market for buying or selling a home, or anyone I know, Susan will be my first person to go to and recommend. She is the best!!

Robert Shumaker

Susan was my Listing agent for my house and did an EXCELLENT job helping through the process!

Her level of empathy for her clients and expertise in her field combined made for a great experience.

Julia Elman

Susan is a real pro.

She knows the local market intimately, and was really helpful in pricing the property and developing a marketing strategy that resulted in multiple offers OVER the asking price. She is great on follow-up with all the required paperwork, and was always quick to respond when there were questions.

user8628810

I have worked with Susan to buy 2 houses and a townhouse since 1994.

She is knowledgable, efficient and an all round nice person. I hope to purchase another with her by my side in 2015.

Carol Place

I have bought and sold a number of houses over the past twenty years, and having Susan working with me on my purchase in Trinity Park was the best support I have ever had in the real estate market.

She tirelessly showed me every new house that came on the market, helping me search for the one that truly resonated with my wife and me. Once we began the negotiation process, she was detail oriented, and always had my best interests in mind. Her extensive experience in real estate was evident in this regard. At several times in the rather complex negotiation, I was willing to consider cutting corners for expediency purposes, but she wisely advised against, and kept our purchase on track with maximum attention to contract language that would protect my interests. She organized a number of important inspections, and re-inspections, and always directed us to lawyers, inspectors, etc. who were of the highest caliber. She was incredibly responsive, returning emails and phone calls promptly and was always available. And in addition to these critical business skills, she is just a really nice person. If there were six stars in this rating system she would deserve them!!

clb7d

I could not have asked for a more competent, knowledgeable realtor.

I had worked with Susan before, and had the same experience with her thoroughness and extremely helpful ways. She has the expertise and experience that makes the process so much less stressful than it could be. I would highly recommend her to any potential home buyer.

Happy Client

I called Susan from our home in California before our tenants had moved out.

She immediately took up the reins to help us get the house ready for sale. She went to the property managers office, twice, to get the keys, met with contractors for bids, made sure utilities were in order, sent us pictures and periodically checked on the property to make sure work is moving forward. All this without asking for a cent so far. We're happy to give her the listing and I'm sure that she'll do everything in her power to sell it quickly.

Happy Client

Susan helped us through the whole process of buying a house for the first time and in a foreign country.

She answered our multiple questions, providing useful advice and a personal touch. We had to work through the inspections and get lots of different things solved before deciding to purchase the house. Susan was patient and professional while helping us through the whole process. Our transaction was complex and several repairs were required, plus we had several uncommon questions. Susan had the expertise and knew where to find whatever answer she did directly have. This helped us and made the whole house-buying efficient and even pleasant. Susan knows the area very well, as well as all the people, including contractors, inspectors and other experts needed to address questions about repairs, permits, appraisals, surveys, etc. She is also a skilled negotiator and very responsive. She was quick in returning emails and phone calls and always available for us. We will for sure contact Susan again if we have to sell or buy a house in the future.

Happy Client

Susan Hertz was very knowledgeable and guided my husband and I through every step in sell and buying a home.

Would recommend her to family and friends 100%.

ayishaadams5

Moving from out of the country we needed a lot of help, and Susan was there every step of the way.

She was professional, knowledgeable and thorough and a pleasure to work with. Working with Susan made a stressful situation a lot more pleasant. I would highly recommend her to anyone buying or selling a house in the area.

Zena Alman

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